Emmanuel DeOssa has been with Transcom for almost two years, working as a Dedicated Accounts Specialist on the Apricus team. His role puts him in direct, real-time contact with one of our client teams through Teams Chat, handling urgent requests and day-to-day questions as they come in, not after the fact. He was recently recognized for that work, so we sat down with him to ask what it actually looks like from his side of the conversation.

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